terms & conditions

PAYMENTS

All orders will only proceed once full payment has been made.

A payment plan can be made at the discretion of Salt N Caramel.

We accept bank transfers, credit cards on online payment using Stripe.

CANCELLATIONS

We know life sometimes does not go as planned, we are happy for you to reschedule your order to another date if you notify us within 8 days.

For refunds:

Any cancellations made within 8 days or more from the date of the event is entitled to a full refund (any transaction fee will be at the expense of the customer).

Any cancellations made within a week (7 days) from the date of the event is entitled to a 50% refund (any transaction fee will be at the expense of the customer). 

Any cancellations made 5 days or less will forfeit their payment. (As it is already prepared for you, just eat it! A lot of our products can last for a few days if not weeks).

This includes personalised pre orders for market date pick ups.

ALLERGENS

Please be aware that although ingredients can be removed from our products (such as gluten, egg, dairy nuts etc) they are still used in our kitchen so we cannot guarantee that any of our cakes are completely free of them (may contain traces).

As a result you will consume at your own risk. You are the only one that knows the spectrum of your intolerance and allergens.

STORAGE

You know how much I tell you most of my products can last weeks (if it gets that far). It will only last that way if you store it properly - in a good airtight container and in a cool area.

AGREEMENT TO TERMS & CONDITIONS

By proceeding with a purchase you are in agreement with our terms and conditions as stated above.